Demonstration — fictional content

Design shared mailbox knowledge base — Mural requests

A step-by-step, question-driven guide for handling the Mural emails that arrive in a shared design mailbox. This tool does not take actions in Outlook or Connected Services — it only guides the human operator.

Built by Pascal Daglis. The working version of this replaced a set of static Word guides for a government design team. The organisation, mailbox, policies and every link below are invented for an ABC-style scenario so the tool can be shown publicly — none of it is real ABC guidance. Back to the portfolio